Blog Entry 1 - Complaint Letter

 

For this week, we learned about Consumer Complaints and how we can assert our rights to get the products we purchased in the conditions we expect them to perform. As a person who rarely does any self-purchases, this is very helpful for me to really save me in situations where my right as a buyer is ignored. That is why for my first Blog Entry, I will be writing a hypothetical complaint letter.

For context, I don't really have that much of a need to purchase a lot of things. I am privileged and lucky that all of my needs are currently met (Except for water, as I have a running issue with running water in my household, let's not talk about that). Well anyway, for those readers who happen to stumble in my blog, I would like all of you to use this blog as a reference in the event that you need to make your own complaint. 

My Complaint will be about the time that I ordered a glassware set but one of the pieces in the set broke on the way to my house from transit.

Vinsmoke Sanji
808 Red Line Street, Brgy. Baratie
East Blue City, Wano 0001
Mellorine@gmail.com
09296146112
March 4, 2025

Roronoa Zoro
Customer Service Manager
Stein.ph
2 Onigiri St., Brgy. Sunny
Bulacan, Philippines

Subject: Request for Replacement – Damaged Glassware Set Upon Delivery

Dear Mr. Zoro,

I am writing to formally bring to your attention an issue regarding a recent purchase I made from Stein.ph. On March 1, 2025, I ordered a Tony Tony Glassware Set through your online store on Shopee. However, upon delivery, I discovered that one of the glassware pieces was broken while the packaging of the delivery was not that thick to preserve the integrity of the box.

This purchase was delivered through ShopeeExpress under Shipping Code P61173EUVDHAT, and I received the package on March 3, 2025. As a loyal customer of Stein.ph, I have always appreciated the quality and affordability of your kitchen and dining products. However, this unfortunate mishap was unexpected, and I hope for a swift resolution.

To address this issue, I would like to request a replacement for the damaged glassware piece or any appropriate resolution in line with company policies. Kindly let me know the steps required to process this request. For your reference, I have attached copies of my transaction receipt, order confirmation, and photos of the damaged item.

I trust that Stein.ph values customer satisfaction and will take prompt action regarding this matter. You may contact me via email or phone for any further details.

I appreciate your attention to this concern and look forward to your prompt response.

Sincerely,
Vinsmoke Sanji

Here are some of the attached files